ITIL Foundation Online Training

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Graspskills is conducting instructor-led classroom and an Online ITIL Foundation certification training course in cityname. Enroll Now! for this ITIL Foundation exam prep certification training course in cityname and accelerate the scope of your career as a certified IT service management professional.

Our ITIL Foundation live online training class in cityname is conducted by an expert instructor with real-life training and consulting experience. Our ITIL Foundation certification training course content includes 2-full-length ITIL Foundation examination prep mock tests with answers and explanation for each question. Along with industry relevant real-time case studies you will be provided with the knowledge required to pass the Foundation certification exam.

Our ITIL certification training course created by leading subject matter experts and delivered by the IT Infrastructure Library certified trainer also includes complimentary e-learning courseware. This foundational level training will introduce you to the key components, concepts and terminologies used in the ITIL service lifecycle. It will demonstrate your understanding of the ITIL framework and how it can be used to enhance the quality of IT service management. The course will enable you to contribute to an ongoing service improvement programme within an organization.

Enroll Now! for our ITIL certification exam prep training course in cityname and enhance your career as IT professional. On successful completion of the live online training course, you will be eligible for 45 PDUs towards continuing certification requirements.

For more information about our upcoming ITIL Foundation exam prep certification training courses, please contact us on support@graspskills.com or fill-in the form provided on this page. Our training consultant will contact you with more information on our ITIL foundation certification training courses in cityname.

There is no defined eligibility criteria for this training and the ITIL Foundation certification exam.

ITIL Foundation in itself a prerequisite for other levels of ITIL certifications.

  • The ITIL Foundation certification is a closed-book exam
  • It consists of 40 multiple choice examination questions
  • It allows up to 60 minutes for completion
  • The aspirants require 26 marks (65%) out of the 40 to pass the exam
  • Service management as a Practice
  • The IT Infrastructure Library (ITIL) service lifecycle
  • Generic concepts and definitions
  • Key principles and models
  • Service management processes
  • Functions
  • Roles
  • Technology and architecture
  • Competence and training

On successful completion of the training, you will:

  • Learn the best IT service management practices, generic concepts, key principles and ITIL 2011 process and its implications to streamline processes for continuous improvements
  • Acquire a thorough understanding of the purpose, objective and scope of service strategy, design, transition, operations and continual service improvements
  • Learn to apply the ITIL tools, techniques and key concepts to improve efficiency and effectiveness in business changes to optimize the customer experience
  • Identify the opportunities to develop IT processes using ITIL guidelines and interact with IT teams using ITIL terminology and concepts
  • Get thorough understanding required to ace the ITIL Foundation certification exam

What is ITIL?

ITIL (formerly an acronym for Information Technology Infrastructure Library), is the most widely accepted approach to IT service management across the world. It is recognized as a set of detailed practices for IT service management (ITSM). ITIL focuses on aligning IT services with the business requirements in order to facilitate business change, transformation and growth.

What is ITIL Foundation certification?

ITIL Foundation certification is an entry-level certification that offers a general understanding of the key elements, concepts and terminologies used in ITIL service lifecycle. It includes the links between lifecycle stages, the processes used and their contribution to service management practices.

What next after ITIL Foundation Certification?

There are five levels of certification within ITIL:

  • ITIL Foundation Level
  • ITIL Practitioner Level
  • ITIL Intermediate Level
  • ITIL Expert Level
  • ITIL Master Level

Are there any prerequisites for attending this course?

No, there are no formal prerequisites for attending this course.

Does the course fee include examination?

Yes, the course fee includes both training and examination fee. You will also receive an ITIL Foundation certification exam voucher on successful completion of the training.

Why should I choose Graspskills for ITIL Foundation certification training course in cityname?

Graspskills conducts 2-day classroom or 16 hours live-online training in cityname which is led by Certified IT Infrastructure Library expert trainer. The courseware provides adequate knowledge of the key concepts, components and terminologies of IT service management. With 2-full length mock exams and industry relevant real-time case studies, you gain comprehensive understanding required to pass the ITIL Foundation exam with confidence.

Which certifications does Graspskills issue?

On successful completion of the training, you will receive a course completion certificate, 45-PDUs towards Continuing Certification Requirements (16 contact hours certificate and 29 hours of e-learning) from Graspskills.

Who should attend this ITIL training?

IT professionals, IT project managers, IT audit or security managers, IT project or team members, network operators, business process analysts/owners, IT architects, consultants. And, All professionals and teams working to control IT costs, improve IT service quality and balance IT resources or anyone who wants to understand how ITIL can be used to enhance IT service management within an organization.

I would like Graspskills to conduct ITIL Foundation certification training course in my organization. Whom should I contact?

Graspskills operates globally, to connect with the team suitable to your region please feel free to send an e-mail to corporate@graspskills.com. You can also contact us on:

UK: +44-20-3500-2096

US: +1-919-238-9981

AUS: +61-286-078-163

IND: +91-81-47006991/ 2

Still in doubts?

Don't worry! Please send an email to support@graspskills.com. Our subject matter experts will solve your queries within the next 48 hours.

FAQ

What types of courses are offered by Graspskills?

Graspskills currently offers international premium certification courses in the areas of Information Security, Project Management & IT Service Management.

I want Graspskills to conduct training at our company’s site. Whom should I contact?

Please connect with our support team through corporate@graspskills.com to know more about organizing training at your company’s site across the globe.

What are the deliverables for the courses?

The deliverables are as mentioned below:

  • Training – Classroom / Online/ Live Virtual classroom
  • Exam – Online / Paper based
  • Courseware – E-Books – please visit www.graspskills.com
  • Participation Certificate

Do you provide any group discounts for classroom training programs?

Yes, we have group discount packages for classroom training. Contact support@graspskills.com to know more about group discounts.

How should I make the payment and what are the modes of payment available?

Payments can be made using any of the following options

  • Visa debit/credit card
  • Master Card/American Express/Diners Club card, etc
  • Wire transfer
  • PayPal
Do I get a receipt or confirmation for the payment made?

Receipt will be issued to the candidate by via email.

Does the course fee include the examination fee as well?

Yes , Only few courses like PRINCE 2, IT Infrastructure Library Foundation and Intermediate, COBIT 5 course fees are included and rest of the courses Course fees are not included.

Are the certification exams papers based or online?

Both actually. It depends on the type of certification. For most courses, both options are available.

Can I take the training now and give exam later point of the time?

Yes. It is up to you when you decide to give your exam. On a softer note, we encourage participant to complete his/her exam within one month of the training.

Do I get a copy of the participation certificate by post or by email?

For all the courses we offer, we provide a digital participation certificate by email. The soft copy of the certificate will be provided by the certification body.

How do I receive my certificates?

Either you can pick up from office by showing ID proof or Certificates are couriered to your address as registered in exam information sheet. It usually takes 7-10 working days to receive hard/soft copy certificates from Examination bodies : PMI, APMG-UK, AXELOS, etc

Can I discontinue my training course, In case situation demands?

Yes. If you have a valid reason, as per management discretion, you can take a break and resume your training at later point of time.

Can I cancel my registration? Do I get a refund?

Yes, you can cancel your registration. We will provide you complete refund after deducting the administration fee. To know more please go through our refund policy & student service obligation

Is it possible to conduct training in Client's location, not in the website?

Yes. Please leave a request through request a training link. We will schedule a training based on demand at the requested location and notify you.

What do Infrastructure do I need if I choose online training?

Please refer all required details @ Call Support team

To whom do I contact in case of any query regarding any of the courses?

For any course-related information, please email at enquiry@graspskills.com or connect with us through live chat.

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