ITIL® Foundation Certification Online Training

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USD 599.00

(* Including Exam fee)

IT service management is a practice that gives importance to the delivery of high-quality IT services, with the goal of delighting customers. IT Infrastructure Library is the most recognized framework for IT service management in the world. It draws from best practices in public and private sector companies around the globe. It acts as a guide for organizations for the provision of high-quality IT services and the processes, functions and capabilities that support them.

There is a critical and huge demand for IT Infrastructure Library certified professionals who are trained to implement best practices, protocols and standards in IT services. Once you gain knowledge of this framework, you can help bring about greater customer satisfaction, reduced costs and increased productivity for your organization. IT Infrastructure Library 2011 Foundation (the upgraded version of IT Infrastructure Library V3) is the starting point to build expertise in the domain.

  • Service management as a Practice
  • The IT Infrastructure Library service lifecycle
  • Generic concepts and definitions
  • Key principles and models
  • Selected processes
  • Selected functions
  • Selected roles
  • Technology and architecture
  • Competence and training
    • Individuals who require a basic understanding of the IT Infrastructure Library framework and how it may be used to enhance the quality of IT service management within an organization.
    • IT professionals that are working within an organization that has adopted and adapted IT Infrastructure Library who need to be informed about and thereafter contribute to an ongoing service improvement programme.
    • This may include but is not limited to, IT professionals, business managers and business process owners

      FAQ

      What types of courses are offered by Graspskills?

      Graspskills currently offers international premium certification courses in the areas of Information Security, Project Management & IT Service Management.

      I want Graspskills to conduct training at our company’s site. Whom should I contact?

      Please connect with our support team through corporate@graspskills.com to know more about organizing training at your company’s site across the globe.

      What are the deliverables for the courses?

      The deliverables are as mentioned below:

      • Training – Classroom / Online/ Live Virtual classroom
      • Exam – Online / Paper based
      • Courseware – E-Books – please visit www.graspskills.com
      • Participation Certificate

      Do you provide any group discounts for classroom training programs?

      Yes, we have group discount packages for classroom training. Contact support@graspskills.com to know more about group discounts.

      How should I make the payment and what are the modes of payment available?

      Payments can be made using any of the following options

      • Visa debit/credit card
      • Master Card/American Express/Diners Club card, etc
      • Wire transfer
      • PayPal
      Do I get a receipt or confirmation for the payment made?

      Receipt will be issued to the candidate by via email.

      Does the course fee include the examination fee as well?

      Yes , Only few courses like PRINCE 2, IT Infrastructure Library Foundation and Intermediate, COBIT 5 course fees are included and rest of the courses Course fees are not included.

      Are the certification exams papers based or online?

      Both actually. It depends on the type of certification. For most courses, both options are available.

      Can I take the training now and give exam later point of the time?

      Yes. It is up to you when you decide to give your exam. On a softer note, we encourage participant to complete his/her exam within one month of the training.

      Do I get a copy of the participation certificate by post or by email?

      For all the courses we offer, we provide a digital participation certificate by email. The soft copy of the certificate will be provided by the certification body.

      How do I receive my certificates?

      Either you can pick up from office by showing ID proof or Certificates are couriered to your address as registered in exam information sheet. It usually takes 7-10 working days to receive hard/soft copy certificates from Examination bodies : PMI, APMG-UK, AXELOS, etc

      Can I discontinue my training course, In case situation demands?

      Yes. If you have a valid reason, as per management discretion, you can take a break and resume your training at later point of time.

      Can I cancel my registration? Do I get a refund?

      Yes, you can cancel your registration. We will provide you complete refund after deducting the administration fee. To know more please go through our refund policy & student service obligation

      Is it possible to conduct training in Client's location, not in the website?

      Yes. Please leave a request through request a training link. We will schedule a training based on demand at the requested location and notify you.

      What do Infrastructure do I need if I choose online training?

      Please refer all required details @ Call Support team

      To whom do I contact in case of any query regarding any of the courses?

      For any course-related information, please email at enquiry@graspskills.com or connect with us through live chat.

      Customer Reviews

      what our customers say about training

      Mohammad Ashraf

      It was nice to be part of course and good learning experience

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      Johhny Mauchline

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      Johhny Mauchline
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      Project Management Office at BKCP

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      Asst.Vice President - Technology Centre ( Apparatus )

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      Defiance Technologies Limited (A Hinduja Group Company)

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      AVP and Unit Head of General Administration & Logistics at BRAC Bank Limited

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      Project Manager

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